Terms and Conditions

Returns & Exchanges

Upon arrival please check your watch for any manufacturer defects. To prevent having to go through the warranty process defective items must be brought to our attention within 24 Hours of receipt. After 24 Hours, defective items are no longer eligible for return. Returned items need to be in the original condition and packaging, and must not have been mounted to the watch and worn. Refunds will be issued on receipt of the returned goods.

Return postage at the expense of the buyer

We cannot accept returns when:

1. Straps have been visibly worn, damaged, marked, or are smelling of aftershave or smoke etc

2. You ordered a bespoke strap. These are non-stock items that we are unable to resell due to the nature of a bespoke order. Bespoke orders are final.

All product/s are the full responsibility of the customer until they have arrived back. Buyer assumes responsibility for return postage

Orders that are shipped to countries outside of the UK. may be subject to import taxes, customs duties and fees levied by the destination country. By law, we must declare all items at the value of payment received and cannot alter this amount to decrease international custom fees. The recipient of an international shipment may be subject to such Import Fees and administrative fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates.

If you refuse a shipment from Eieiwatchstrap.com, you will be responsible for the original shipping charges, any customs or taxes, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the event that the return fee exceeds the order total, the package will be abandoned and you will not be refunded.

Cancellation Policy

You may cancel your order before the item has been shipped. Orders are normally shipped 24 hours after the order has been placed. A full refund will be given if the order is canceled before the item has been shipped, If canceled after the item has been shipped it must be returned please note the return terms.