You can return your watch for refund, exchange, or store credit. Upon arrival please check your watch for any manufacturer defects. To prevent having to go through the warranty process defective items must be brought to our attention within 24 Hours of receipt. After 24 Hours, defective items are no longer eligible for return.. When returning an item, we suggest purchasing insurance for the return shipment. Please note that we are not responsible for return liability. You will receive an automated email once your return has been checked in to our returns department. Your return will then be processed within 3-7 business days and a refund, exchange or store credit will be issued less original shipping charges. If your original shipping was free, a flat shipping fee of $5.00 will be deducted from your refund. Please note, if any return is sent back to us as RTS (Return To Sender) by the carrier, an additional $5.00 fee will be deducted from your refund. In the event that your order is returned to us undeliverable by the carrier at customs clearance, the refund provided to your account will be applied less any amount we were charged by the carrier and customs to have your package enter your country.
Orders that are shipped to countries outside of the UK. may be subject to import taxes, customs duties and fees levied by the destination country. By law, we must declare all items at the value of payment received and cannot alter this amount to decrease international custom fees. The recipient of an international shipment may be subject to such Import Fees and administrative fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates.
If you refuse a shipment from Eieiwatchstrap.com, you will be responsible for the original shipping charges, any customs or taxes, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the event that the return fee exceeds the order total, the package will be abandoned and you will not be refunded.
Product have to be still in its original box with all materials and has not been worn, used or sized your product is eligible for return.***
You may cancel your order before the item has been shipped. Orders are normaly shipped 24 hours of the order been placed. A full refund will be given if the order is cancel before item has been shipped, If canceled after the item has been shipped it must be returned please note the return terms.